FAQs

What are your pick-up and drop-off times? How much time should I allow for picking up & dropping off my dog? Our drop-off hours are Monday-Friday 7 a.m.-5:30 p.m., and Saturday from 9 a.m.- 1:30 p.m. If you pick up before 2PM on the day of departure you will not be charged for an additional day. During our busiest holidays (Thanksgiving, Christmas, and Spring Break), we require that you pick up before 11AM, and drop off no earlier than 2PM to allow us to properly clean & prepare runs for that day’s arriving canine guests. Please note, because we need a full staff on hand to care for the dogs on Sundays there is a Sunday pick-up charge (equivalent to the cost of one day of boarding). Please allow approximately ten minutes for the drop-off and pick-up process, so we may have time to gather accurate activity, feeding & medication instructions for your dog(s), enter updated vaccinations, answer any questions you may have, and collect your luggage for you.   Can my friend or family member drop off or pick up my dog? If you are unable to drop off your dog, please be sure to send detailed written feeding, medication, and activity instructions with him. If you know a friend or family member will drop off your dog, you may also give us a call before your dog’s arrival to fill out the paperwork over the phone. Please make sure to send updated vaccination records with your dog as well. If you are unable to pick up your dog, please give us the names of individuals we may release your dog to on the day of departure. If you like, we can check their IDs as well. Please let us know how you would like to settle the balance as well- we can use the card we have on file, or you can send a form of payment with your friend/family member.   How many toys & personal belongings may I bring for my dog? We allow each boarding guest to have up to three personal items while boarding (examples of personal items include: beds, blankets, toys, nylabones, etc.). Food & medications do not count as personal items. If you like, you may bring additional ‘must-have’ items for your dog while boarding for a flat fee of $10. Please note that we do provide in-house beds & bowls for all our boarding guests.   What is a ‘special needs’ charge? Does my dog qualify for this charge, and why? A ‘special needs’ charge of $5/day is applicable for dogs with more than two food items per day, two or more daily medications to administer, or other special care needs or requests that require additional time and effort for our kennel technicians to properly care for your dog.   Should I bring my dog’s own food for his stay? We recommend that you bring your dog’s own food for his stay- it is easier on your dog’s digestive system to continue eating his own food while boarding. However, if you prefer, we can feed our in-house food (Five Star Fromm's Adult Chicken & Rice dry dog food). We do not have in-house canned or wet food. If your dog requires more than two types of food daily, he will incur a ‘special needs’ charge of $5/day added to the cost of his stay, due to extended food preparation time for our kennel technicians.   What if my dog takes medication on a daily basis-can your kennel techs administer his medication? We would be happy to administer your dog’s medications. We will gather specific information about the types of medication, dosage, and how your dog best takes his medications (for example, in peanut butter or your own pill pockets) upon arrival. If your dog requires two or more medications daily, or has a medication with detailed instructions or injections (for example, insulin injections), he will incur a ‘special needs’ charge of $5/day added to the cost of his stay, due to the time required for extended care.   Are you open on the weekends for pick-ups and drop-offs? We are open on Saturdays from 9-3 for pick-ups and drop-offs, and on Sundays for pick-ups only from 4-6 PM. If you pick up before 2PM on Saturday, you will not be charged for Saturday (except during Thanksgiving, Christmas, or Spring break stays- see above, “What are your pick up and drop off times…?”). We are not open for drop-offs on Sundays. Please note, because we need a full staff on hand to care for the dogs on Sundays, there is a Sunday pick-up charge (equivalent to the cost of one day of boarding).   What will you do if my dog has a problem and I can’t be reached because I’m out of town? We will always call you first- If your dog has a health problem or an urgent issue while boarding and we are unable to reach you, we will then call your emergency contact (on your dog’s information sheet). We will take your dog directly to your vet if needed, or to the nearby emergency center vet if your vet is far away or if the situation is especially urgent. The fee for transportation to a Katy vet is $35/visit, and for transportation to a vet outside of Katy is $50/visit (plus the amount of the invoice from the vet).   What is daycare? Can my dog do daycare while he’s boarding? Daycare is group play, with other dogs in a supervised group. We do offer daycare for boarding dogs; in a Luxury Cabana daycare is an included activity. In our other accommodations daycare is $15 for a half day (4 hours) or $20 for a full day (8 hours). In order to be eligible for daycare, your dog must be spayed or neutered, pass a temperament test, and be up to date on the vaccines we require for boarding (see below). A temperament test is an evaluation by one of our trainers, and has a one-time cost of $25.   What is the cost for boarding? What about additional activities? (Prices effective beginning May 22, 2015 for all reservations made on or after February 13, 2015 will be: Luxury Cabana, $55/day; Center Court/Front Nine $40/day; Back Nine Suites $32/day.) The prices for boarding are as follows: Luxury Cabana, $53/day; Center Court/Front Nine $38/day; Back Nine Suites $30/day. All prices are per dog, and dogs from the same family may share a run at a discounted price. The second dog in the same family sharing a run is 25% off per day, and the third & fourth dogs sharing a run are each 50% off per day. If you pick up before our check-out time of 2pm on the day of departure, you will not be charged for the last day of your stay. Additional activities and their prices are listed on our website, www.mycaninecountryclub.com.   What if my dog is a chewer, and causes damage to his run? If your dog causes damage to his run while boarding that needs repair for the next guest, the owner will be responsible for the cost of repairs (minimum repair charge $75). We will take pictures of the damage for you to see, if you’d like. Dogs likely to cause damage to a room should stay in our Back Nine suites, which are less prone to damage. If your dog loves to dig & you think he may tear the astroturf in our runs, you may also request that he not have free access to his attached backyard.   What vaccines does my dog need? For a dog to board, be groomed, get a temperament test, or participate in daycare or day board at our facility, we require the following: Distemper (or DHLPP)- must be up-to-date according to your dog’s vet, usually given yearly. Rabies- must be up-to-date according to your dog’s vet, usually given yearly. Bordetella (kennel cough)- Due to the high risk of exposure in a boarding environment, we require all dogs to have gotten a Bordetella booster within the last six months. If your dog’s last Bordetella was given more than six months ago, he must get a booster no less than seven days prior to his arrival. We are strongly recommending the Canine Influenza Vaccine for all of our guests, but are not requiring it at this time. We encourage you to talk to your vet about whether your dog should get the vaccine. Please be advised, should your Bordetella and other vaccines not be up to date according to our policy, you could be turned away.   Why is there so much paperwork involved with boarding my dog? Your dog’s care is of the utmost importance to us; therefore, we are very thorough with the intake process to be sure we have all the information we need to treat your dog like our own. We understand it can seem like a tedious process, and we appreciate your patience with the necessary forms & paperwork involved with boarding.